Return Policy

We accept returns on new, un-installed items in original packaging within 21 days of invoice date. A returned goods authorization (RGA) number must be issued before any returns can be made. No returns on used, installed parts for any reason other than a warranty claim for manufacturer defects.

It is the sole responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation. We assume no liability for costs or inconvenience incurred as a result of incorrect parts. We reserve the right to charge up to a 25% restocking fee for any and all returned items. Outbound freight cost will be deducted from any qualified return even if you received free shipping.

Freight charges on returned items are non-refundable. All returns must be pre-approved, with an RGA number clearly displayed on the box.

Returns must be received by Xbrakes within 15 calendar days after the RGA number is issued, otherwise the return will be refused.

The RGA number does not imply a replacement or refund on any product, but only that we will inspect the merchandise you purchased based on the claims you have made. Returns must be sent freight-prepaid and insured by the sender. A refund, exchange, credit, or core charge return will not be considered until all related items, hardware, and accessories have been returned to Xbrakes. Original shipping and handling charges for returns are non-refundable. Any fees associated with customs or duties are non-refundable. Xbrakes does not supply pre-paid return shipping labels.

All authorized returns must be accompanied by a copy of the customer's sales invoice, a written explanation of the problem, and a contact telephone where you can be reached. Items returned freight-collect or unauthorized will be refused. Any item returned to Xbrakes that has been shipped free will be charged the original freight cost normally charged by Xbrakes.

No returns are accepted on special order items.

No returns are accepted on international shipments.